Systems Administrator (Tools & Services)

Brief Job Description
The Systems Administration Group focuses on increasing the reliability of all Zoot systems, while decreasing the time and complexity of software deployment due to region variability. The Tools & Services Administrator position within the Systems Administration Group focuses on creating and maintaining back-end processes that manipulate, analyze, and transport sensitive data in a secure, distributed Linux environment. They administer, configure, and troubleshoot mission critical Linux based servers, and design and implement systems within such an environment. The Tools Administrator position is fast paced and ever changing and requires regular management of changing priorities. Occasional nighttime and weekend work is required within this position.


Major Duties and Responsibilities:

1. Install new software releases and system upgrades.
2. Automate routine/regular processes through scripts/programs.
3. Assist with client support and application support.
4. Create support documentation to be used by client support technicians.
5. Train client support technicians on new applications, techniques, etc.
6. Respond to pages and assist in critical problem resolution.
7. Assist with evaluating and recommending IT solutions, products, and services.
8. Perform routine maintenance and backups as necessary on data center servers.
9. Configure and install new equipment and services as needed.
10. Other duties as assigned - it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.

Technical and Business-Related Knowledge, Skills and Abilities Required:

1. Computers and Electronics - Specific knowledge of computer hardware and software, including applications, scripting language, object oriented language, relational databases, and programming.
2. Engineering and Technology - Knowledge of the practical application of engineering science and technology; including applying principles, techniques and procedures to the design and production of software systems.
3. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
4. Critical Thinking - Using logic and strategic, analytical, reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
5. Management of Confidential Information - Collecting, recording, organizing and sorting through sensitive information and data, ensuring only the appropriate individuals receive access to the information.
6. Operations Analysis - Analyzing needs and product requirements to create a design.
7. Programming - Writing computer programs for various purposes.
8. Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
9. Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
10. Technology Design - Generating or adapting equipment and technology to serve user needs.
11. Troubleshooting - Determining causes of operating errors and deciding what to do about it.
12. Finger and Wrist Dexterity - The ability to make coordinated movements of the fingers and wrists of one or both hands to type and grasp objects.
13. Near Vision - The ability to see details at close range (within a few feet of the observer).
14. Accountability - The ability to follow through on an established obligation and a willingness to accept responsibility of the outcome.
15. Initiative - The ability to originate new ideas or methods; to think and act without being urged.
16. Integrity - The ability to adhere to moral and ethical principles.
17. Motivating and Engaging - The ability to build effective relationships with confidence; and, generate a spirit of cooperation and drive team members to achieve desired results.
18. Perseverance - The ability to continue in some effort or course of action in spite of difficulty and opposition.
19. Professionalism - Adherence to courtesy, honesty, and responsibility in one's dealings with customers and associates.
20. Compliance Certification - Knowledge of and ability to comply with federal regulatory compliance in the financial industry (Zoot certification required).
21. Customer and Personal Service - Knowledge of principles and processes for providing internal and external customer and personal services.
22. Communication - The ability to read, to listen to, & understand information and ideas presented in writing, through spoken words, & sentences; and, the ability to communicate information and ideas in writing & speaking so others will understand.
23. Interpersonal - Being aware of others' reactions and understanding why they react as they do; being flexible; and, listening to others with full attention, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
24. Judgment and Reasoning - Considering the relative costs and benefits of potential actions to choose the most appropriate one; and, combining pieces of information and applying general rules to problems to produce answers/conclusions that make sense.
25. Problem Solving - Identifying problems and reviewing related information to develop and evaluate options and implement solutions.
26. Time Management and Attendance - Managing one's own time, effectively utilizing the time of others, and consistently reporting to work, meetings, or other scheduled events; and, notifying others appropriately of planned or unplanned absences and tardiness.

Educational Background or Professional Designation Required:

• Four-year College Degree, Computer Science or related field plus
• 2 years related work experience. Linux and/or UNIX experience, preferred. OR
• Equivalent combination of education and experience.

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