Quality Assurance Analyst

Brief Job Description
A Quality Assurance Analyst focuses on developing and executing software test plans to identify software problems and their causes. This position is fast paced and ever changing, requiring flexibility, self-initiative, and regular management of changing priorities. Occasional nighttime and weekend work is required within the position.
Zoot is an equal opportunity employer.

Major Duties and Responsibilities:

1. Design test plans, scenarios, scripts, or procedures.
2. Test system modifications to prepare for implementation.
3. Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
4. Document software defects, using a bug tracking system, and report defects to software developers and project managers.
5. Identify, analyze, and document problems with program function, output, online screen, or content.
6. Monitor bug resolution efforts and track successes.
7. Create or maintain databases of known test defects.
8. Plan test schedules or strategies in accordance with project scope or delivery dates.
9. Participate in product design reviews, providing input on functional requirements, product designs, schedules, or potential problems.
10. Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
11. Advise, mentor, train or assist quality assurance analysts and developers at other skill levels, as needed, to ensure timely releases of high quality code.
12. Achieve a service-focused culture with emphasis on delivering on-time, high-quality products and services to internal and external customers.
13. Other duties as assigned – it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.

Technical and Business-Related Knowledge, Skills and Abilities Required:

1. Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
2. Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
3. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong, recognizing there is a problem.
4. Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
5. Computers and Electronics — Specific knowledge of computer hardware and software, including applications, scripting language, object oriented language, relational databases, and programming.
6. Critical Thinking — Using logic and strategic, analytical, reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
7. Mathematics — Using mathematics to solve problems.
8. Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
9. Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
10. Troubleshooting — Determining causes of operating errors and deciding what to do about it.
11. Finger and Wrist Dexterity — The ability to make coordinated movements of the fingers and wrists of one or both hands to type and grasp objects.
12. Near Vision — The ability to see details at close range (within a few feet of the observer).
13. Accountability — The ability to follow through on an established obligation and a willingness to accept responsibility of the outcome.
14. Initiative — The ability to originate new ideas or methods; to think and act without being urged.
15. Integrity — The ability to adhere to moral and ethical principles.
16. Motivating and Engaging — The ability to build effective relationships with confidence; and, generate a spirit of cooperation and drive team members to achieve desired results.
17. Perseverance — The ability to continue in some effort or course of action in spite of difficulty and opposition.
18. Professionalism - Adherence to courtesy, honesty, and responsibility in one's dealings with customers and associates.
19. Compliance Certification — Knowledge of and ability to comply with federal regulatory compliance in the financial industry (Zoot certification required).
20. Customer and Personal Service — Knowledge of principles and processes for providing internal and external customer and personal services.
21. Communication — The ability to read, to listen to, & understand information and ideas presented in writing, through spoken words, & sentences; and, the ability to communicate information and ideas in writing & speaking so others will understand.
22. Interpersonal — Being aware of others' reactions and understanding why they react as they do; being flexible; and, listening to others with full attention, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
23. Judgment and Reasoning - Considering the relative costs and benefits of potential actions to choose the most appropriate one; and, combining pieces of information and applying general rules to problems to produce answers/conclusions that make sense.
24. Problem Solving — Identifying problems and reviewing related information to develop and evaluate options and implement solutions.
25. Time Management and Attendance — Managing one's own time, effectively utilizing the time of others, and consistently reporting to work, meetings, or other scheduled events; and, notifying others appropriately of planned or unplanned absences and tardiness.

Educational Background or Professional Designation Required:

• Four-year College Degree, BS Computer Science, Software Engineering, Computer Engineering or a related field (preferred) OR
• Equivalent combination of education and experience.

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